Callan Tiling
1. Who we are
Callan Tiling (“we”, “us”, “our”) provides tiling services across Liverpool, St Helens, Manchester and surrounding areas. If you have any questions about this policy, you can contact us at queries@callantiling.co.uk.
2. What information we collect
We may collect and process the following types of information:
- Contact details such as your name, email address and phone number when you contact us.
- Project information you choose to share (e.g., property location area, room type, tile choices, photos you send us).
- Website usage data such as pages visited and device/browser information (if analytics are enabled).
- Message content included in enquiries submitted via forms, email or phone.
3. How we use your information
We use your information to:
- Respond to enquiries and provide quotes.
- Arrange site visits, confirm bookings and communicate about your project.
- Improve our website and services (e.g., understanding which pages are most useful).
- Maintain business records and handle customer service queries.
4. Legal basis for processing
Where UK GDPR applies, we process personal data under one or more of these legal bases:
- Contract – to provide a quote or deliver agreed services.
- Legitimate interests – to run our business effectively and respond to enquiries.
- Consent – where you’ve opted in (e.g., if you explicitly consent to marketing messages).
- Legal obligation – where we must retain information for tax/accounting or compliance reasons.
5. Sharing your information
We do not sell your personal information. We may share limited information where needed to operate our services, for example:
- Service providers who help us run the website or handle form submissions (e.g., form processing tools).
- Professional advisers (e.g., accountants) where required for business administration.
- Authorities where we are legally required to do so.
6. Data retention
We keep personal information only as long as necessary for the purposes set out in this policy, including responding to your enquiry, completing work, and meeting legal/accounting requirements. We then securely delete or anonymise it.
7. Your rights
Depending on your location and applicable law, you may have rights to:
- Access the personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal data (where applicable).
- Object to or restrict certain processing.
- Request portability of data in a usable format (where applicable).
To exercise your rights, contact us at queries@callantiling.co.uk.
8. Cookies
Our website may use cookies or similar technologies to help the site function and to understand how it’s used. If you add analytics or marketing tools, you may need a cookie banner and more detailed cookie information.
9. Security
We take reasonable steps to protect your information from unauthorised access, loss, misuse or disclosure. No method of transmission over the internet is 100% secure, but we aim to use appropriate safeguards.
10. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will be revised if changes are made.